topic Re: Sky account in credit after leaving in Account & Billing

Sky account in credit after leaving

ElinorJ — Thu, 07 Aug 2025 12:55:05 GMT

I cancelled all Sky products at the end of May and my account is showing a credit of £52.68.

The message says that thsi credit will go towards future bills but of course there will be no future bills.

How do I go about chasing repayment?

Re: Sky account in credit after leaving

daveNOS — Thu, 07 Aug 2025 12:56:36 GMT

@ElinorJ You will have to call Sky, the escalation process here that we would normally recommend is offline for a few weeks.

Re: Sky account in credit after leaving

caesarome — Thu, 07 Aug 2025 12:57:11 GMT

@ElinorJ

We would usually escalate your post to Sky's messaging team but this is currently unavailable so you will have to contact Sky about this so under “Need more help” should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295