topic Re: Non return charge in Account & Billing

Non return charge

Georgey — Wed, 06 Aug 2025 17:28:23 GMT

I have been charged £70 for non return of a broadband hub but I have returned it and have proof of postage

Re: Non return charge

Daniel0210 — Wed, 06 Aug 2025 17:29:09 GMT

@Georgey
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for another 2 weeks (approximately). You may need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

Re: Non return charge

Georgey — Wed, 06 Aug 2025 17:38:09 GMT

I'll keep trying but it's near on impossible to get through to any one. Thanks for your help

Re: Non return charge

Daniel0210 — Wed, 06 Aug 2025 17:39:54 GMT

@Georgey
Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Non return charge

caesarome — Wed, 06 Aug 2025 18:26:35 GMT

@Georgey

If it helps you can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Non return charge

Georgey — Thu, 07 Aug 2025 08:13:25 GMT

I managed to get through to someone about half 7 last night and they're crediting my account back, the calling up and not saying anything when given the options helps to get through to someone so thanks for that ☺️