topic Re: Credit on account in Account & Billing

Credit on account

Kelseye — Tue, 05 Aug 2025 17:06:58 GMT

I have a credit on my account, payment details still in place and other services active but the credit is just sitting there. Any advice on how to get it refunded please?

Re: Credit on account

caesarome — Tue, 05 Aug 2025 18:22:31 GMT

@Kelseye

You will have to contact Sky about this so under “Need more help” should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Re: Credit on account

Daniel0210 — Tue, 05 Aug 2025 18:25:14 GMT

@Kelseye

The 'Need More Help' and number isn't currently showing on that link.

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is not likely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).