topic Setting up account in Account & Billing

Setting up account

AndreaFirth — Tue, 05 Aug 2025 12:37:16 GMT

I've recently set up an account

but I can't use any info to log into the app I keep getting an error message.

i need to change my installation date

thanks

andrea

caesarome — Tue, 05 Aug 2025 12:41:53 GMT

Do you have an account number because if so have you linked the account as per this:

If this doesn't work then to see if it is possible to change the date you will need to call Sky.

Under “Need more help” should be the number to use:

You can also contact Sky via social media:

Mark39 — Tue, 05 Aug 2025 12:41:53 GMT

@AndreaFirth what error message are you seeing? What are you having installed?