topic Re: Credit Refund in Account & Billing

Credit Refund

Kimberley25 — Tue, 05 Aug 2025 12:22:21 GMT

I'm going round and round in circles with Sky trying to get the credit refunded on my account - I can't seem to be able to speak to anyone about it and the chat bot is useless. I've done what I was originally told, waited and not cancelled the payment method etc but still nothing. What can I do next?

Re: Credit Refund

caesarome — Tue, 05 Aug 2025 12:35:59 GMT

@Kimberley25

When the bot asks you anything try stating silent and remain on the line.

Re: Credit Refund

Daniel0210 — Tue, 05 Aug 2025 13:19:09 GMT

@Kimberley25
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for 2-3 weeks. If you don't want to wait you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.