topic Re: Trying to add manager in Account & Billing

Trying to add manager

Clive653 — Tue, 05 Aug 2025 09:01:09 GMT

I have just migrated from Sky Q to Sky Glass and am trying to update the apps. I have Sky Go.

I want to add my wife as Manager and have sent her the invite from my My Sky app. She receives the invite to her email account but continuously gets a 'technical difficulties' message whenever she clicks the link.

How can I add her?

Re: Trying to add manager

caesarome — Tue, 05 Aug 2025 09:11:26 GMT

@Clive653

I would guess the only other way around this would be to set her up her own Sky ID as per this:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Making sure it is linked to your account as she would be a secondary user so she will be able to do and access most things apart from viewing the bill and cancelling.

Re: Trying to add manager

Clive653 — Tue, 05 Aug 2025 09:19:28 GMT

Thanks for the reply and the suggestions.

Unfortunately the point is that I want her to have the functionality that is being offered.

Re: Trying to add manager

caesarome — Tue, 05 Aug 2025 09:23:09 GMT

In that case all you can do is to call Sky to speak to their ID team about this.