Sky ID / Login Issues

Moorsd — Tue, 05 Aug 2025 07:38:36 GMT

New to Sky and all successfully set up with Sky Stream a week or so ago

My Sky account is also set up and linked, but i'm having issues where I cant access some of the account sections?

Whether on desktop or the Sky app, when I login the first page that comes up is "Lets find your account - enter postcode" and even if I do that, it can't find anything and says error.

But, I can then just click on the left-hand menu and go to my details/products/orders etc, and everything is there just fine.

But the problem arises again when i try to go to My account & billing, it says Page Restricted.

I can't get past the login page on the app so i've deleted the app as it's useless to me, everything says "Page Restricted ⚠"

Can anyone at Sky help?

Re: Sky ID / Login Issues

Mark39 — Tue, 05 Aug 2025 08:00:13 GMT

@Moorsd wrote:
Can anyone at Sky help?

Welcome to this customer Community 🙂

It's unlikely that Sky will reply to your post here, but if you give them a call, they'll be able to help with this.

topic Re: Sky ID / Login Issues in Account & Billing

Sky ID / Login Issues

Re: Sky ID / Login Issues