topic Re: Returned sky equipment in Account & Billing

Returned sky equipment

Bluem00n1690 — Tue, 05 Aug 2025 00:24:46 GMT

I returned my old sky router on 22nd July but on the 28th July sky sent email saying I had been given £50 late fee which I will not pay.

Re: Returned sky equipment

caesarome — Tue, 05 Aug 2025 04:35:10 GMT

@Bluem00n1690

If you have the proof of postimg receipt then you will have to contact Sky about this:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Re: Returned sky equipment

Daniel0210 — Tue, 05 Aug 2025 04:37:48 GMT

@Bluem00n1690

Hopefully you kept your proof of posting the equipment back.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for 2-3 weeks. You may need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.