topic Re: Mobile account not showing when logging in in Account & Billing

Mobile account not showing when logging in

Skyuserwakey — Mon, 04 Aug 2025 18:06:32 GMT

When I log into my sky account I can see my tv account but not the mobile account details. When I try to link them as described in the help, it tells me that they are already linked, but nothing changes.

This seems to have been a common issue discussed on here but no-one appears to have posted the solution. Is anyone able to help? Thanks

Re: Mobile account not showing when logging in

caesarome — Mon, 04 Aug 2025 18:25:49 GMT

@Skyuserwakey

If it is saying it is linked then are you using the correct login, so your main Sky ID to login to your account ?

Re: Mobile account not showing when logging in

Skyuserwakey — Mon, 04 Aug 2025 18:45:09 GMT

Auto correct issues there. Should have read as below

Yes, thats correct. No sign of the mobile details when I log in. Then I try to add the mobile account using postcode and bank details and it says it's already linked. But when I go back to my products, bills etc only the tv account is visible.

Re: Mobile account not showing when logging in

caesarome — Mon, 04 Aug 2025 18:54:23 GMT

@Skyuserwakey

I would suggest calling Sky and speaking to their ID team so they can look into this for you.