topic Re: Why can I not subscribe to Sports @£20 in Account & Billing

Why can I not subscribe to Sports @£20

Wibbly-Woo — Sun, 03 Aug 2025 08:41:29 GMT

I am a 23 year Sky platinum VIP who is stuck with Priority Customers as admin - I am out of contract - with Sky Sports expiring in around a week - I found a link offering Sport at £20 https://www.sky.com/tv/sports?isApple=false&dcmp=knc-uk-ppc-ggl-21287914245-UPG-SP-Trading-N/A-PMAX-NA-All-NA-UPG&gad_source=1 but am unable to select it - why is that ?

Re: Why can I not subscribe to Sports @£20

caesarome — Sun, 03 Aug 2025 08:45:18 GMT

@Wibbly-Woo

That is an offer for potential new customers of which you are not, and because you already have Sky Sports on your account the system will not let you add it.

Re: Why can I not subscribe to Sports @£20

Wibbly-Woo — Sun, 03 Aug 2025 09:00:23 GMT

@caesarome

No - it says for "customers who take out a new 24 month contract - which I have just done !

Sport @£20

Re: Why can I not subscribe to Sports @£20

Mark39 — Sun, 03 Aug 2025 09:13:59 GMT

@Wibbly-Woo I'd suggest taking it up with the Customer Priority team as they're managing your account.

Re: Why can I not subscribe to Sports @£20

MarkGoldsmith — Sun, 03 Aug 2025 09:14:19 GMT

The T&Cs state for new sports customers.

It's a standard promotional campaign that is trying to encourage people who don't have sky sports to sign up for the new PL season. It's incredibly common to see a well discounted offer for new customers at this time of the year for the start of the football season.

Re: Why can I not subscribe to Sports @£20

caesarome — Sun, 03 Aug 2025 09:26:03 GMT

@Wibbly-Woo wrote:

@caesarome

No - it says for "customers who take out a new 24 month contract - which I have just done !

The T&Cs state this:

Not available in conjunction with any other offer or to existing Sky Sports subscribers.

Re: Why can I not subscribe to Sports @£20

Wibbly-Woo — Sun, 03 Aug 2025 10:16:33 GMT

@caesarome

I won't be an "existing sky sports" subscriber on 14-08-2025 - since my subscription expires on 13-08-2025

Re: Why can I not subscribe to Sports @£20

Wibbly-Woo — Sun, 03 Aug 2025 10:17:53 GMT

@Mark39

I can't get a response from priority customers !

Re: Why can I not subscribe to Sports @£20

daveNOS — Sun, 03 Aug 2025 10:25:32 GMT

@Wibbly-Woo wrote:
@caesarome
I won't be an "existing sky sports" subscriber on 14-08-2025 - since my subscription expires on 13-08-2025

@Wibbly-Woo It doesn't matter if you have given notice to cancel, you will still be considered an existing customer right up to the final day of your service.

You are not eligible for the offer as it stand right now.

Re: Why can I not subscribe to Sports @£20

MarkGoldsmith — Sun, 03 Aug 2025 10:31:28 GMT

@Wibbly-Woo wrote:
@caesarome
I won't be an "existing sky sports" subscriber on 14-08-2025 - since my subscription expires on 13-08-2025

You would need to not have sky sports for a while before being seen as a new sports customers otherwise a large percentage of customers would use the same loophole.

The purpose of the offer is to attract people who have never had Sky sports or who haven't had Sky sports for quite a while.

Re: Why can I not subscribe to Sports @£20

Wibbly-Woo — Sun, 03 Aug 2025 12:07:58 GMT

@MarkGoldsmith

No - this is shown as an UPGRADE - not new customers only

upgrade from what ?

Re: Why can I not subscribe to Sports @£20

caesarome — Sun, 03 Aug 2025 12:09:11 GMT

It is an upgrade to customers who unlike you do not have Sky Sports on their package at present.

Re: Why can I not subscribe to Sports @£20

MightyQuinn — Sun, 03 Aug 2025 12:16:06 GMT

@Wibbly-Woo wrote:
@caesarome
I won't be an "existing sky sports" subscriber on 14-08-2025 - since my subscription expires on 13-08-2025

Hi @Wibbly-Woo To be clear, you gave Sky the 31 days notice of cancelling Sky Sports on 13 July 2025? Or are you confusing minimum term with contract. In either case you will be a returning subscriber, not a new subscriber.

Re: Why can I not subscribe to Sports @£20

Mark39 — Sun, 03 Aug 2025 12:28:29 GMT

@Wibbly-Woo there's little point debating here whether or not you're eligible for this offer. You'll need to pursue it with the Customer Priority team as they have control of your account. If you haven't heard back from them, I'd email them again, or if other contact options are available to you, try an alternative route.

Re: Why can I not subscribe to Sports @£20

Wibbly-Woo — Mon, 04 Aug 2025 09:55:56 GMT

@MightyQuinn

I have been an Out of contract customer for a few years and now have agreed to a 24 month contract

The ad for the add-on simply says that Sky Q is needed (so it could NOT be for new customers only - because Q is not available to NEW customers) - and a NEW 24 month contract is needed - which I will have in a few days !!

So - YES I am entitled to Sport @£20

Re: Why can I not subscribe to Sports @£20

Mark39 — Mon, 04 Aug 2025 10:02:01 GMT

@Wibbly-Woo wrote:

The ad for the add-on simply says that Sky Q is needed (so it could NOT be for new customers only - because Q is not available to NEW customers)

Not true.

Re: Why can I not subscribe to Sports @£20

daveNOS — Mon, 04 Aug 2025 10:38:12 GMT

@Wibbly-Woo Does that new contract you have agreed include Sky sports? And is it at the offer price if it does?

If it does include Sky sports but not at the offer price then yet again you won't be eligible due to the T&C's,

£20 extra a month. Offer ends 4/8/25. 24-month minimum term. Thereafter standard monthly pricing applies (currently £35 extra a month for Sky Q customers, £30 extra for Sky Stream or Sky Glass customers). Prices may change during this period. Requires new 24-month Sky TV minimum term (currently £31.50 a month for new Sky Q customers, from £15 a month for new Sky Stream / Glass customers). Not available in conjunction with any other offer or to existing Sky Sports subscribers.

Re: Why can I not subscribe to Sports @£20

Daniel0210 — Mon, 04 Aug 2025 10:41:49 GMT

@Wibbly-Woo

Sky Q is still available to new customers, it's just that Sky want customers to sign up for Sky Glass and Stream so don't actively advertise Sky Q.

Re: Why can I not subscribe to Sports @£20

MightyQuinn — Mon, 04 Aug 2025 12:08:46 GMT

@Wibbly-Woo wrote:
@MightyQuinn
agreed to a 24 month contract

Hi @Wibbly-Woo No, you agreed to a 24 month minimum term. It converts to a rolling contract after the minimum term finishes.

Re: Why can I not subscribe to Sports @£20

Wibbly-Woo — Mon, 04 Aug 2025 12:43:21 GMT

@MightyQuinn

I am currently on a rolling contract though