topic Re: I should have received a refund. in Account & Billing

I should have received a refund.

Tyla11 — Sun, 03 Aug 2025 20:21:30 GMT

Hi,

when I left Sky, I was over charged. When I phoned up about this I was reassured I was due a refund. I was supposed to receive this last month and haven't. Could I please ask this to be sorted asap.

thank you

Re: I should have received a refund.

Mark39 — Sun, 03 Aug 2025 20:23:58 GMT

@Tyla11 if your Sky account is in credit, give Sky a call and they'll be able to manually refund it within 5 days.

Re: I should have received a refund.

Tyla11 — Sun, 03 Aug 2025 20:27:25 GMT

How do I see if my account is in credit? Thank you

Re: I should have received a refund.

caesarome — Sun, 03 Aug 2025 20:33:30 GMT

@Tyla11

You need to login to your last or what will have been your next bill:

https://www.sky.com/bill/tv-broadband-talk

Re: I should have received a refund.

Mark39 — Sun, 03 Aug 2025 20:40:53 GMT

Go to your latest bill here and the balance at the bottom should be a credit (minus figure): https://www.sky.com/bill