topic Re: Suspect email in Account & Billing

Suspect email

Beverley8 — Sat, 12 Oct 2024 16:35:46 GMT

I've recently had an email from sky saying they owe me £76 with the heading "Let's make it right" for sky sports that was meant to be free. Has anyone else had anything similar? Is it real?

thanks in advance

Re: Suspect email

MightyQuinn — Sat, 12 Oct 2024 16:48:02 GMT

Hi @Beverley8 Did the email address you by name? Immediate identification of a scam or phishing email is addressing you as Sky User or similar.

Re: Suspect email

hrai — Sat, 12 Oct 2024 16:53:17 GMT

It's quite possible a company - like Sky - have overcharged you. As you pay by direct debit in such cases you don't really have to do anything. They'll either give a refund of the amount owed directly to your account or give you credit off your bill.

The only time to be suspicious would be if the email asked you click on a link to sign in to your account - don't!!!! You should only ever sign in from a browser window you've opened yourself.

(Reputable emails will even say "we'll never ask for your details or for you sign in from an email " or words to that effect.)

Re: Suspect email

stereohaven — Sat, 12 Oct 2024 17:03:21 GMT

@Beverley8

It is real and can be trusted.

It is related to refunds for Sky Sports HD which may have been charged when it shouldn't.

Affected customers will be notified and if Sky still have payment details they can use, they will. Those who don’t have valid payment details will be sent instructions on how to obtain their refund through a service called Payit.

Re: Suspect email

TheCatsDad — Sun, 13 Oct 2024 08:50:25 GMT

I got the same email on Wednesday. If you login to MySky and check your messages from Sky, you'll see it there too.

Re: Suspect email

Mart+1 — Sun, 13 Oct 2024 10:57:09 GMT

We have had the same type of email. But never received the pin. But the thing is we are still with sky, so why not repay the amount through that instead of this payit?

Re: Suspect email

LiamFletcher1 — Sun, 03 Aug 2025 17:05:40 GMT

Cracking answer mate, never thought of that! The messages were all there and my mind at rest now. Thank you!