topic Re: Sky stream billing me twice for everything? in Account & Billing

Sky stream billing me twice for everything?

NicolaO1 — Sun, 03 Aug 2025 15:59:17 GMT

Hi my bill for next month with sky stream I have been charged twice for everything, there is 2 charges for sky entertainment, 2 for Netflix, 2 for sky sports, 2 for sky cinema and 2 for sky whole home , this has taken my 'bill' to £127.89 when it is only supposed to be £64.99, anyone had this? I'm not paying that, haven't added anything on etc

Re: Sky stream billing me twice for everything?

Mark39 — Sun, 03 Aug 2025 16:04:11 GMT

Have you checked the dates for each entry? Your bill might cover more than a month.

Re: Sky stream billing me twice for everything?

MightyQuinn — Sun, 03 Aug 2025 16:22:30 GMT

Hi @NicolaO1 If it is your first bill, then it will cover two months, the previous month and the future month. Look for -XX days against any of the entries, e.g. -28 days. Future bills should be for the month in advance only.

Re: Sky stream billing me twice for everything?

NicolaO1 — Sun, 03 Aug 2025 16:20:34 GMT

One of them says 17th July - 15th August and the one directly under it says 16th August - 15th September, but my last bill was paid in full so I don't understand where it has come from, I'm never charged two months at the same time 🤔

Re: Sky stream billing me twice for everything?

NicolaO1 — Sun, 03 Aug 2025 16:21:18 GMT

It's not my first bill I've had it all for over 6 months now x

Re: Sky stream billing me twice for everything?

caesarome — Sun, 03 Aug 2025 16:23:21 GMT

@NicolaO1

What shows on what will be your next bill ?

Re: Sky stream billing me twice for everything?

MightyQuinn — Sun, 03 Aug 2025 16:23:48 GMT

Hi @NicolaO1 Then I'm afraid, that only Sky can help you.

Re: Sky stream billing me twice for everything?

caesarome — Sun, 03 Aug 2025 16:30:09 GMT

@NicolaO1

Can you post an image of your previous bill but blank out your account number and any other personal details if you do this.