topic Re: Lost recordings in Account & Billing

Lost recordings

Chris19461 — Sun, 03 Aug 2025 15:25:33 GMT

We have come back from holiday to find we had to reset our Sky Box and have lost all our recording as we pay £100.00 a month we feel we are entitled to a refund for a loss of service

Re: Lost recordings

Daniel0210 — Sun, 03 Aug 2025 15:28:36 GMT

@Chris19461

Which platform is this on, Sky+ or Sky Q?

Re: Lost recordings

MightyQuinn — Sun, 03 Aug 2025 15:34:21 GMT

@Chris19461 wrote:
we feel we are entitled to a refund for a loss of service

Hi @Chris19461 What did Sky say when you asked them?

Re: Lost recordings

Chris19461 — Sun, 03 Aug 2025 15:40:09 GMT

Haven't spoken to anyone as yet

Re: Lost recordings

Mark39 — Sun, 03 Aug 2025 15:41:17 GMT

@Chris19461 recordings have historically been considered to be for time-shifting purposes only not for longer term storage. It's unlikely thay Sky will offer any refund for those lost.

Re: Lost recordings

Chris19461 — Sun, 03 Aug 2025 15:42:20 GMT

I will ring and try

Re: Lost recordings

Daniel0210 — Sun, 03 Aug 2025 15:47:12 GMT

@Chris19461

@Daniel0210 wrote:

@Chris19461

Which platform is this on, Sky+ or Sky Q?

Re: Lost recordings

GD1 — Sun, 03 Aug 2025 15:48:59 GMT

@Chris19461 wrote:

We have come back from holiday to find we had to reset our Sky Box and have lost all our recording as we pay £100.00 a month we feel we are entitled to a refund for a loss of service

But you haven't lost service! You've lost recordings that are only mean't to be temporary, Sky owe you nothing for losing them.

Re: Lost recordings

caesarome — Sun, 03 Aug 2025 15:49:02 GMT

@Chris19461 wrote:

We have come back from holiday to find we had to reset our Sky Box

Resetting the box will mean the recordings are deleted so what issue did you have that resulted in your doing this ?

Re: Lost recordings

Chris19461 — Sun, 03 Aug 2025 16:37:35 GMT

I just feel that amount we pay a month is a lot only to lose our recordings when it isn't our fault it's there fault

Re: Lost recordings

Mark39 — Sun, 03 Aug 2025 16:56:31 GMT

@Chris19461 no harm in asking. They might offer you a fairly minimal ex gratia payment by way of a Tesco voucher, or similar.

Re: Lost recordings

TimmyBGood — Sun, 03 Aug 2025 19:37:09 GMT

@Chris19461 wrote:

I just feel that amount we pay a month is a lot only to lose our recordings

True, but payment is for the ability to record, not the right to retain the content itself.