https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5050792#M263700 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4446815">@Lynny1967</a>&nbsp;</P> <P>The compensation for this outage should be added as a credit to your account 30 days after the issue is fixed so you will have a few weeks to wait for this to appear. It will then be used as a credit against your next available bill. It will not go straight into your bank account.</P> Sun, 03 Aug 2025 11:07:54 GMT caesarome 2025-08-03T11:07:54Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5050789#M263699 Hello I have had no internet from the 4th of July untill the 28th of July still waiting on refund could you please tell me when it will go into my bank,also spoken to advisor last week and was told to wait untill last Friday for a further 5 days compensation but not yet gone into my bank Sun, 03 Aug 2025 11:03:25 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5050789#M263699 Lynny1967 2025-08-03T11:03:25Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5050792#M263700 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4446815">@Lynny1967</a>&nbsp;</P> <P>The compensation for this outage should be added as a credit to your account 30 days after the issue is fixed so you will have a few weeks to wait for this to appear. It will then be used as a credit against your next available bill. It will not go straight into your bank account.</P> Sun, 03 Aug 2025 11:07:54 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5050792#M263700 caesarome 2025-08-03T11:07:54Z