topic Re: Restoring WiFi in Account & Billing

Restoring WiFi

Nate9 — Sat, 02 Aug 2025 14:17:56 GMT

Hello,

I have an issue,

I paid for my wifi in full on 7th July. There is saying there is an amount due on my account but I've already paid it and I don't pay it until 7th of august.
how can I talk with an real person to discuss why they charged me more and can they extend it to the 7th.

thanks

Re: Restoring WiFi

Mark39 — Sat, 02 Aug 2025 14:30:21 GMT

You should have a direct debit or automated monthly card payment in place. If you made a manual payment, it's likely to be showing on your Sky account as a credit against your next bill leaving your July bill unpaid which is why your services are restricted.

Re: Restoring WiFi

caesarome — Sat, 02 Aug 2025 15:10:05 GMT

@Nate9

Does your account now show that the manual payment you made is a credit ?

Re: Restoring WiFi

Nate9 — Sat, 02 Aug 2025 15:19:17 GMT

It just says

wifi : 0.00

superfast: 48.00

but i pay it all together

Re: Restoring WiFi

caesarome — Sat, 02 Aug 2025 15:31:25 GMT

The is just showing what you are being charged, we need to see what the bill total is, as it might show as a credit.