topic Re: Reinstate in Account & Billing

Reinstate

Vidie — Sat, 02 Aug 2025 13:45:53 GMT

Can I have services back on til nxt wk

Re: Reinstate

MarkGoldsmith — Sat, 02 Aug 2025 13:49:22 GMT

If they have been suspended due to an unpaid bill then Sky won't reinstate service until the money due to them has been paid.

Re: Reinstate

GD1 — Sat, 02 Aug 2025 13:50:07 GMT

@Vidie You're not talking to Sky Customer servioces by posting here, in addition Sky wont reinstate any services on the promise of a payment, you'll 1st need to pay what you owe and set up a new direct debit before Sky will restore services.

Re: Reinstate

Daniel0210 — Sat, 02 Aug 2025 14:30:42 GMT

@Vidie
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/