topic Re: Can’t access Vue tickets in Account & Billing

Can’t access Vue tickets

johosie — Sat, 05 Apr 2025 12:27:32 GMT

hoping someone can help please, I can't access Vue tickets on my rewards, when I click on my sky app and VIP and show my rewards it asks my to look at terms and conditions which don't load then I'm back to the beginning.
I've tried deleting app, turning off phone and then reinstalling to no avail

Re: Can’t access Vue tickets

caesarome — Sat, 05 Apr 2025 12:40:08 GMT

@johosie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Can’t access Vue tickets

johosie — Sat, 05 Apr 2025 12:40:58 GMT

Thank you so much!

Re: Can’t access Vue tickets

peter-marlow+1966 — Sat, 05 Apr 2025 13:42:33 GMT

Do you have sky cinema subscription ? To get the camera tickets

Re: Can’t access Vue tickets

johosie — Sat, 05 Apr 2025 13:44:26 GMT

Yes I am, it's an issue with the app more than user error, I've claimed many times before.

Re: Can’t access Vue tickets

peter-marlow+1966 — Sat, 05 Apr 2025 13:59:34 GMT

Ok, just check the app and my app is working OK , sorry you are having issues

Re: Can’t access Vue tickets

johosie — Sat, 05 Apr 2025 14:21:37 GMT

Thank you 🙏

Re: Can’t access Vue tickets

peter-marlow+1966 — Sat, 05 Apr 2025 14:24:33 GMT

Your welcome hope you get it sorted soon 👍

Re: Can’t access Vue tickets

Lisa-P1987 — Sun, 06 Apr 2025 08:37:16 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Can’t access Vue tickets

phill41 — Sat, 31 May 2025 16:15:45 GMT

I've also tried to get sky vue cinema tickets and updated the app top but vue tickets are not there. I've got sky cinema on my television but no matter how many times I try on my sky app it's coming up with 'enter competition.? I've redeemed vue cinema tickets many times before but never had this. I've also tried phoning sky customer service but getting 'it's not been possible to connect your call so please try again later', so any ideas anyone please?thanks

Re: Can’t access Vue tickets

caesarome — Sat, 31 May 2025 16:22:08 GMT

@phill41

They are there, so scroll down to "Rewards for you" then scroll to the left and they are the 4th tile along.

Re: Can’t access Vue tickets

Jo19621 — Sat, 02 Aug 2025 11:27:48 GMT

Hi, I'm having trouble accessing my vue tickets too. I've deleted and reinstalled the app, I've swiped the bejusus out of everything swipeable and still no vue tickets tile. Was hoping to take my grandsons to the cinema this weekend and was relying on them. Camn anyone help please

Re: Can’t access Vue tickets

caesarome — Sat, 02 Aug 2025 12:15:19 GMT

@Jo19621

They are there for me right at the bottom of the VIP section under "more from Sky".

Re: Can’t access Vue tickets

Jo19621 — Sat, 02 Aug 2025 12:20:43 GMT

Definitely not there, anywhere to be found for me chick, thank you for replying though. Been trying to get someone on the phone to try and help but no luck there either

Re: Can’t access Vue tickets

caesarome — Sat, 02 Aug 2025 12:22:15 GMT

@Jo19621

Are you a Sky movies customer ?

Re: Can’t access Vue tickets

Jo19621 — Sat, 02 Aug 2025 12:34:01 GMT

I am, yes, long term

Re: Can’t access Vue tickets

caesarome — Sat, 02 Aug 2025 12:37:15 GMT

Are you running the latest version of the app ?

Re: Can’t access Vue tickets

Jo19621 — Sat, 02 Aug 2025 12:38:56 GMT

Yep, deleted it, reinstalled it, signed in no problems