topic Re: Auto Compensation in Account & Billing

Auto Compensation

Sarah512 — Fri, 01 Aug 2025 19:56:21 GMT

Hi was just wondering how the auto compensation works? Sky was suppose to fit full fibre on the 2nd June 2 visitors later.

sky have cancelled the order and said full fibre isn't available in my area!

I have lost 2 work days, plus childcare days I've explained this to sky and said give them 30 days and I will receive some kind of compensation. Does it actually take 30 days?

Would they pay my days ive had to have of work? Thanks

Re: Auto Compensation

Mark39 — Fri, 01 Aug 2025 20:12:30 GMT

Yes, it takes up to 30 days from the point the issue is resolved.

Any compensation is at a fixed rate. It takes no account of your lost work days (Sky disallow use of your broadband for work purposes).

https://www.sky.com/help/articles/auto-compensation

Re: Auto Compensation

caesarome — Fri, 01 Aug 2025 20:38:25 GMT

@Sarah512

Did you actually have fibre installed in the end ?

Re: Auto Compensation

Sarah512 — Sat, 02 Aug 2025 05:47:09 GMT

No they was unable to fit the fibre, I have internet with sky I've been with them 3 years but not fibre as it's not available it my are sky cancelled my order yesterday. After 3 months of me signing my fibre contract

Re: Auto Compensation

Mark39 — Sat, 02 Aug 2025 07:03:02 GMT

If you've had your non-fibre broadband without break, I'm not sure you would be entitled to any automatic compensation for Sky's inability to fit fibre.