topic Sky Q billing error in Account & Billing

Sky Q billing error

AlexaBliss123 — Fri, 01 Aug 2025 19:42:32 GMT

Was given a sky Q tv deals on Monday July 28th on live chat. A hour later had email confirmation and the prices of package were much higher than what was offered on live chat. I phoned Sky same day was told they would raise a CRF and contact me in 72 hours. 4 days later and 4 phone calls made by myself to Sky nothing still as been resolved get different answers all the time and my future billing is still wrong. Getting frustrated now with 40 minute phone calls explaining same thing over and over. Can anyone help please thank you

Re: Sky Q billing error

caesarome — Fri, 01 Aug 2025 20:40:54 GMT

@AlexaBliss123

Pretty much all you can do is to put in a complaint if your future bills are incorrect as well:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky Q billing error

Daniel0210 — Fri, 01 Aug 2025 20:41:52 GMT

@AlexaBliss123 wrote:

Was given a sky Q tv deals on Monday July 28th on live chat. A hour later had email confirmation and the prices of package were much higher than what was offered on live chat.

@AlexaBliss123

Does your first bill cover a longer period than a month?

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Sky Q billing error

AlexaBliss123 — Fri, 01 Aug 2025 20:46:57 GMT

Thanks but they're still wrong was quoted on deal signature £24.50 cinema £8 sky sports £12 total £44.50 a month for 24 months. Is that a good or poor deal? Future bills saying £35.50 signature cinema £7 sky sports £23 total £65.50 a month. I'm not paying that much if it's not resolved I be cancelling.

Re: Sky Q billing error

MightyQuinn — Sat, 02 Aug 2025 07:31:36 GMT

@AlexaBliss123 I'm afraid that threats to cancel mean nothing on here. We are all customers like you. You should contact Sky to see what is going on or to cancel.

Re: Sky Q billing error

Mark39 — Sat, 02 Aug 2025 08:11:09 GMT

@AlexaBliss123 I suspect it's simply that the CRF is taking longer to process.

Re: Sky Q billing error

AlexaBliss123 — Sat, 02 Aug 2025 11:03:52 GMT

Phoned again he wouldn't believe me and accept that I'd have sky sports for £12 a month, even though I took screenshot of the live conversation from Mondays deal. I cancelled everything terrible bad customer service Now tv is cheaper or do what loads are doing and getting a dodgy firestick save a fortune bye bye Sky