topic Re: Payment clearance time in Account & Billing

Payment clearance time

SNOSWAD — Fri, 01 Aug 2025 18:21:14 GMT

I cleared my remaining balance for my phone in full but the payment isn't yet showing against my account. How long does this take? The payment was cleared Tuesday according to my bank.

Re: Payment clearance time

caesarome — Fri, 01 Aug 2025 18:24:10 GMT

@SNOSWAD wrote:

I cleared my remaining balance for my phone in full but the payment isn't yet showing against my account.

To pay off the credit agreement against a mobile did you call Sky to do this because if you didn't there is a chance that all you have done is to add a credit to your account so have you checked to see if this what has happened:

https://www.sky.com/mobile-bill

Re: Payment clearance time

SNOSWAD — Fri, 01 Aug 2025 18:42:26 GMT

Thanks but how long does it take for the payment to actually show? The payment isn't showing as a credit on my account at all.

Re: Payment clearance time

caesarome — Fri, 01 Aug 2025 18:52:00 GMT

Did you make this payment today ?

Does the credit show on what will be either your next bill or the following months bill ?

What shows here about how much you owe against the device:

https://www.sky.com/myaccount/mobile/device/x/payments