topic Re: Closed account in credit in Account & Billing

Closed account in credit

Sobfest — Fri, 01 Aug 2025 13:25:35 GMT

I have been notified that my closed sky account is in credit. I called the number given but its only an automated service that can send a cheque to the registered address on the account which I do not live at anymore. Does anyone have a number to contact so I can give an alternative address?

Re: Closed account in credit

Daniel0210 — Fri, 01 Aug 2025 13:38:21 GMT

@Sobfest
The current methods for contacting Sky are…
▪️online help via this link
https://www.sky.com/help

▪️Sky Assistant is also on sky.com/help for most service issues. This usually provides 24/7 help, zero wait times and quick responses, with multiple choice options that should provide troubleshooting steps to fix most service issues.
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

or

▪️call Sky by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and it may display a ‘Need more help’ link. If it does click on that leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down as above to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will start automated which may try to send you here to the forum or offer you the online help route. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Closed account in credit

Mark39 — Fri, 01 Aug 2025 13:28:30 GMT

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Or you can chat as detailed here: https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Closed account in credit

Sobfest — Tue, 05 Aug 2025 12:23:23 GMT

Thank you. I have sorted this now