topic Re: Online agent chat in Account & Billing

how to chat to an online agent?

Dom69 — Fri, 05 Sep 2025 15:31:37 GMT

Would like to online chat to agent!

Moderator notes: edited title

Re: Online agent chat

caesarome — Tue, 29 Jul 2025 15:05:30 GMT

@Dom69

We are customers here but might be able to help so what is your issue ?

Re: Online agent chat

Louise_M — Fri, 01 Aug 2025 09:19:26 GMT

Hi there

I can't find the link to reclaim the early termination fee from my previous provider. Does anyone know where it is?

Thanks

Re: Online agent chat

SKY1992bf — Fri, 01 Aug 2025 09:21:10 GMT

@Louise_M Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Re: Online agent chat

Louise_M — Fri, 01 Aug 2025 09:23:42 GMT

Thanks very much

I was aware it was £100 - luckily there is not much difference for me to pay!

Re: Online agent chat

ThomasScott — Fri, 05 Sep 2025 14:17:32 GMT

Hello

What is the price for the internet and minimal TV

Re: Online agent chat

Daniel0210 — Fri, 05 Sep 2025 14:24:36 GMT

@ThomasScott wrote:

Hello

What is the price for the internet and minimal TV

@ThomasScott

Contrary to the misleading thread title you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

The best discounts are usually available by calling Sky and negotiating your initial 24 month subscription.

Re: Online agent chat

SKY1992bf — Fri, 05 Sep 2025 14:24:51 GMT

@ThomasScott wrote:
Hello
What is the price for the internet and minimal TV

@ThomasScott Please be aware despite the thread name your not communicating with sky directly by posting here as we're just fellow customers

all pricing is available on the sky website

Re: Online agent chat

Daniel0210 — Fri, 05 Sep 2025 14:27:00 GMT

@SKY1992bf

I've requested the thread title be amended.

Re: how to chat to an online agent?

MrRichAllen1976 — Fri, 05 Sep 2025 18:42:08 GMT

@SKY1992bf I hate to be pedantic but your equals you're, sorry but I hate when people get simple grammar wrong.

Re: how to chat to an online agent?

Daniel0210 — Fri, 05 Sep 2025 18:50:38 GMT

@MrRichAllen1976 wrote:

@SKY1992bf I hate to be pedantic but your equals you're, sorry but I hate when people get simple grammar wrong.

@MrRichAllen1976

What? Your post doesn't make sense.

Re: how to chat to an online agent?

MrRichAllen1976 — Fri, 05 Sep 2025 18:52:40 GMT

@Daniel0210 wrote:
@MrRichAllen1976 wrote:
@SKY1992bf I hate to be pedantic but your equals you're, sorry but I hate when people get simple grammar wrong.
@MrRichAllen1976
What? Your post doesn't make sense.

Please be aware despite the thread name your not communicating with sky directly by posting here as we're just fellow customers.

I was referring to the above post from the OP.

Re: how to chat to an online agent?

Daniel0210 — Fri, 05 Sep 2025 18:59:57 GMT

@MrRichAllen1976

I'm sure the intended recipient got the meaning. Your or you're, it doesn't really matter.

Re: how to chat to an online agent?

Leebo — Fri, 06 Mar 2026 00:10:07 GMT

How can I speak online to a sky agent

Re: how to chat to an online agent?

Daniel0210 — Fri, 06 Mar 2026 05:04:01 GMT

@Leebo

Is your issue something we can help with?

If not these are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: how to chat to an online agent?

Leebo — Fri, 06 Mar 2026 08:18:10 GMT

Is there a freephone number for what my problem is I missed a payment end got restricted .but I phoned and agreed double payment this month and they put it back on yesterday but I've woke to the sky tv being restricted I need to chat to sort it out 😀

Re: how to chat to an online agent?

Daniel0210 — Fri, 06 Mar 2026 08:19:27 GMT

@Leebo
Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Service restrictions are because of a missed payment, they are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: how to chat to an online agent?

Leebo — Fri, 06 Mar 2026 09:34:15 GMT

It was reinstated on Wednesday after I spoke with customer service. Then it went off yesterday internet is still active i just need an online chat with an agent but no idea how too.

Re: how to chat to an online agent?

PandJ2020 — Fri, 06 Mar 2026 09:48:08 GMT

@Leebo wrote:
It was reinstated on Wednesday after I spoke with customer service. Then it went off yesterday internet is still active i just need an online chat with an agent but no idea how too.

The restriction process is automatic and agents cannot generally stop it (even after saying they can).

Can't you call again like you did last time? There is no freephone number.

Some people have reported having their services restored but it's not guaranteed. I can get the chat from here: https://www.sky.com/help/articles/cancel-sky-tv

click on 'no, I need more help'.

Re: how to chat to an online agent?

Mark39 — Fri, 06 Mar 2026 09:50:39 GMT

@Leebo there's a chat option via the 'still need help' and 'prefer to get in touch' buttons here that you could try. Whether or not an adviser will be able to help you, I don't know: https://www.sky.com/help/your-account/account-my-bills-and-payments/difficulty-paying/difficulty-paying-sky-glass-sky-stream-bill/articles/missed-payments-sky-glass