topic Re: Returned eqipment. Still getting email and messages in Account & Billing

Returned eqipment. Still getting email and messages

JimJambo — Fri, 25 Apr 2025 07:29:46 GMT

I returned my equipment a number of weeks ago. Iam continuing to get text messages and emails asking for return.

Now I have one saying iam being charged for non return.

I also have a sky email, acknowledging my equipment is in the hands of their courier for return.

Re: Returned eqipment. Still getting email and messages

Daniel0210 — Fri, 25 Apr 2025 09:08:57 GMT

@JimJambo
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned eqipment. Still getting email and messages

Lisa-P1987 — Fri, 25 Apr 2025 09:43:28 GMT

Thanks for escalating this. We’ve sent JimJambo an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Returned eqipment. Still getting email and messages

Whitby1 — Thu, 31 Jul 2025 08:46:19 GMT

I too have returned all my sky equipment in one package. However hard I try Sky keep chasing me. I am considering legal action to stop it

Re: Returned eqipment. Still getting email and messages

Daniel0210 — Thu, 31 Jul 2025 08:50:28 GMT

@Whitby1 wrote:

I too have returned all my sky equipment in one package. However hard I try Sky keep chasing me.

@Whitby1
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

If you have the proof give Sky a call.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.