topic Re: Scam message/ email in Account & Billing

Scam message/ email

Kevinjoesbury72 — Wed, 30 Jul 2025 19:29:53 GMT

Had a email saying not enough money in account to pay bill

I went to my sky account and it's saying

Not received payment for my streaming tv service

Which I don't even have

Phoned sky they've checked my account , my internet bill as been paid and my mobile SIM

They told me to fone customer service which I did to deal with problem

Foned them and they can't help gave me another number

and it says dialled wrong number

Anyone help

Re: Scam message/ email

Kevinjoesbury72 — Wed, 30 Jul 2025 19:45:40 GMT

Re: Scam message/ email

GD1 — Wed, 30 Jul 2025 19:57:32 GMT

@Kevinjoesbury72 Your going to need to call back as from the email you have received and your image it appears there is a Stream account setup.

Re: Scam message/ email

Kevinjoesbury72 — Wed, 30 Jul 2025 20:22:12 GMT

Hi I did fone they've checked and I've no streaming app or any streaming account . I was wondering how to report the scam email

Re: Scam message/ email

caesarome — Wed, 30 Jul 2025 21:07:53 GMT

Can you view your bill here:

https://www.sky.com/bill/tv-broadband-talk

If not how do you usually pay your bill, by a direct debit or credit/debit card ?

Although you might not have a streaming TV service from Sky from the image you posted which looks like it is from your online Sky account appears to match up with what the email says.

Re: Scam message/ email

Kevinjoesbury72 — Wed, 30 Jul 2025 21:21:13 GMT

Says the same mate when I click on link

I pay direct debit , sky have assured me my bill as been paid for broadband and mobile SIM

And there's no streaming app or any streaming equipment on my account

Re: Scam message/ email

caesarome — Wed, 30 Jul 2025 21:30:39 GMT

If Sky has paid the bill and your bank account/app shows this as well then this could just be an error so it might be worth contacting them again this, especially as you can not view your bill due to this message.

Re: Scam message/ email

Kevinjoesbury72 — Wed, 30 Jul 2025 21:44:40 GMT

Ty appreciate u commenting back . I'll ring them in morning and hopefully get some answers

Re: Scam message/ email

Kevinjoesbury72 — Thu, 31 Jul 2025 08:14:48 GMT

Not long phoned sky , they've doubled checked my account ,and my broadband bill as been paid ,I asked him in regards to this TV streaming charge over due amount and they have confirmed there's no streaming equipment or app on my account and told just to ignore the messages and email 🤔