topic Re: Credit on closed account in Account & Billing

Credit on closed account

Emma2214 — Wed, 30 Jul 2025 14:39:35 GMT

I received at email to tell me that my closed account had a credit of £27.23 and to ring a number to confirm my details were the same so they could issue that refund. I did this, however, I then received an email stating the credit would appear on my next bill. I do not have a next bill as I closed the account after the extortionate renewal fees as Sky clearly only likes new customers. How do I actually receive the refund?

Re: Credit on closed account

caesarome — Wed, 30 Jul 2025 15:17:51 GMT

@Emma2214

You will need to call Sky so they can look into this for you so under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Credit on closed account

Emma2214 — Wed, 30 Jul 2025 18:54:06 GMT

Thanks. I'll give that a go tomorrow