topic Credit refund in Account & Billing

Credit refund

K_Le — Wed, 30 Jul 2025 12:55:13 GMT

I cancelled my broadband 3 months ago and have credit that hasn't been refunded. I can only see the bills but not the payment method in my Sky account. Can anyone please help me to escalate this ?

Thank you

Re: Credit refund

caesarome — Wed, 30 Jul 2025 12:59:22 GMT

@K_Le

The messaging system is not available for a few weeks so your only option is to call.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Credit refund

K_Le — Mon, 04 Aug 2025 10:41:44 GMT

@caesarome

Thank you for your response.

Do you know when will the messaging system be available again?

Sky takes so long to pick up the calls and I am not allowed to spend a long time on the phone at work. It's best for me to wait until the messaging system works again 😞

Thanks again.
KL

Re: Credit refund

caesarome — Mon, 04 Aug 2025 12:24:45 GMT

@K_Le

It should be available again within 3 weeks time.