topic Re: Bill payment in Account & Billing

Bill payment

Jakey85 — Wed, 30 Jul 2025 06:39:26 GMT

Hi I paid my bill myself as the Direct debit wasn't taken out now money has been taken again by direct debit a week later it should have

Re: Bill payment

Daniel0210 — Wed, 30 Jul 2025 06:44:19 GMT

@Jakey85
If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, give Sky a call to request a refund.

Re: Bill payment

caesarome — Wed, 30 Jul 2025 09:05:26 GMT

@Jakey85

With a direct debit if the payment is not taken for whatever reason then there is no need to manually pay it as Sky will always try again 10 days later.