topic Re: Fraud in Account & Billing

Fraud

At21 — Wed, 30 Jul 2025 07:34:31 GMT

I have noticed on my current account yesterday the 29\07 £35.00 was taking out of my account by Direct debit, now i have no account with you so how did you get my details, if it is a scam please let me know, i am with EE not you could you do something about this so it does not happen again.

Re: Fraud

Daniel0210 — Wed, 30 Jul 2025 08:01:57 GMT

@At21
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What Sky services is this supposedly for? How did you cancel with Sky? Did Sky send you an email acknowledging a cancellation?

Re: Fraud

Mark39 — Wed, 30 Jul 2025 08:45:49 GMT

@At21 wrote:

I have noticed on my current account yesterday the 29\07 £35.00 was taking out of my account by Direct debit, now i have no account with you so how did you get my details....

@At21 Sky must have got your details from somewhere (assuming it's not a scam of course), so presumably you have had an account with them. The whole story would help us understand what has happened and what to do.

Re: Fraud

twilight+princess — Wed, 30 Jul 2025 17:28:41 GMT

Have you previously had an account with Sky? If yes then have you recently cancelled the service? EE can cancel the broadband on your behalf but not TV so you'd need to do that.
If yes then did you receive an email confirming when the services would end?

Re: Fraud

At21 — Wed, 30 Jul 2025 17:39:56 GMT

No i have never had Sky not even Broadband, it's worrying how someone got my account details and took money out of my account, it must be a scam ?

Re: Fraud

Mark39 — Wed, 30 Jul 2025 17:48:11 GMT

@At21 I agree. Hard to see how Sky can be responsible if you've never had occasion to give them your bank details

Re: Fraud

twilight+princess — Wed, 30 Jul 2025 17:49:02 GMT

Thanks. I'd check your email addresses with haveibeenpawned in case there's been a breach somewhere, also check your passwords on the same site - especially the ones for banking.