topic Re: Overpayment on account in Account & Billing

Overpayment on account

Darthivann — Wed, 30 Jul 2025 00:03:13 GMT

i paid my bill manually but then was charged again via my debit card.

i would like a refund of the £150 credit ASAP please.

Re: Overpayment on account

Daniel0210 — Wed, 30 Jul 2025 02:53:32 GMT

@Darthivann
If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, you can call Sky and request it be refunded (within the standard 3-5 working days).

Re: Overpayment on account

Darthivann — Wed, 30 Jul 2025 03:06:21 GMT

I made the mistake of making a manual payment not realising that wouldn't cancel the recurring payment.

i need the money from the manual payment back ASAP.

Re: Overpayment on account

Daniel0210 — Wed, 30 Jul 2025 03:09:30 GMT

@Darthivann
We would normally escalate this to Sky via their Messaging Team but unfortunately the process is currently switched off and will be for a 2-3 weeks. As already stated you will need to call Sky and speak to an agent when the lines reopen in the morning but any refund will take 3-5 WORKING days.