https://helpforum.sky.com/t5/Account-Billing/Restricted-account/m-p/5047075#M263227 <P>I spoke with Sky a few weeks ago to share very personal details about my current situation in which a family member had gone behind my back to create an account in my name. I have reported this to Sky and Action fraud and felt Sky were initially helpful however last week they cut my internet with no prior warning. I have spent hours on the phone, spoken to countless 'advisors' and yet none of them have been able to help me and have passed me around colleagues like a merry-go-round. I have been told twice that some one from a specialist team would call me back within 24hours yet both times I have not received any call. I am at my wits end, I rely on internet for so many uses, one of which being using my young children's Alexa's for white noise at bed time. Any advice/help much appreciated! I am so disappointed with the lack of customer care from Sky.&nbsp;</P> Tue, 29 Jul 2025 10:01:46 GMT BMcL25 2025-07-29T10:01:46Z https://helpforum.sky.com/t5/Account-Billing/Restricted-account/m-p/5047075#M263227 <P>I spoke with Sky a few weeks ago to share very personal details about my current situation in which a family member had gone behind my back to create an account in my name. I have reported this to Sky and Action fraud and felt Sky were initially helpful however last week they cut my internet with no prior warning. I have spent hours on the phone, spoken to countless 'advisors' and yet none of them have been able to help me and have passed me around colleagues like a merry-go-round. I have been told twice that some one from a specialist team would call me back within 24hours yet both times I have not received any call. I am at my wits end, I rely on internet for so many uses, one of which being using my young children's Alexa's for white noise at bed time. Any advice/help much appreciated! I am so disappointed with the lack of customer care from Sky.&nbsp;</P> Tue, 29 Jul 2025 10:01:46 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted-account/m-p/5047075#M263227 BMcL25 2025-07-29T10:01:46Z https://helpforum.sky.com/t5/Account-Billing/Restricted-account/m-p/5047088#M263228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443415">@BMcL25</a>&nbsp;</P> <P>As you are finding out these things do take time to investigate so as you appear to be getting nowhere you could put in a complaint to see if that helps:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> Tue, 29 Jul 2025 10:27:40 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted-account/m-p/5047088#M263228 caesarome 2025-07-29T10:27:40Z