topic Re: Disney plus in Account & Billing

Disney plus

Kevinsherry — Mon, 28 Jul 2025 17:20:58 GMT

I haven't been able to access this since I started our subscription- I want immediate cancellation and refund, thanks you

Re: Disney plus

Annie+UK — Mon, 28 Jul 2025 17:37:47 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

You need to phone Sky to get this sorted

Re: Disney plus

caesarome — Mon, 28 Jul 2025 18:54:34 GMT

@Kevinsherry

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.