topic Re: Account Credit in Account & Billing

Account Credit

NezCoops71 — Mon, 28 Jul 2025 16:06:19 GMT

I have cancelled all my sky services and my final bill shows a credit however it says it will be taken off my next bill but I won't get another bill. I can't seem to find a way to claim this back and virtual assistant just tells me the method using NatWest payit?? But not how to start the claim so you get an email from them???

Re: Account Credit

caesarome — Mon, 28 Jul 2025 16:12:12 GMT

@NezCoops71

Is your payment method still in place ?

Re: Account Credit

NezCoops71 — Mon, 28 Jul 2025 16:14:09 GMT

I believe so as I haven't cancelled anything

Re: Account Credit

caesarome — Mon, 28 Jul 2025 16:18:01 GMT

@NezCoops71

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account Credit

Tom-W19 — Mon, 28 Jul 2025 16:25:50 GMT

Thanks for escalating. We've sent an invite to @NezCoops71.

Re: Account Credit

NezCoops71 — Fri, 01 Aug 2025 07:07:13 GMT

Thank you for your help, all sorted.