topic Re: REFUND - NEW ADDRESS - HELP in Account & Billing

REFUND - NEW ADDRESS - HELP

CF13 — Mon, 28 Jul 2025 13:56:11 GMT

I received an email with a refund - called and put in my account number, but they're sending the cheque to my old address. What do I do?

Re: REFUND - NEW ADDRESS - HELP

PandJ2020 — Mon, 28 Jul 2025 14:40:09 GMT

Call again and ask them to send it to the correct address?

Re: REFUND - NEW ADDRESS - HELP

CF13 — Mon, 28 Jul 2025 14:53:12 GMT

It was one of those automated recordings - no option to speak to a person to discuss.

Re: REFUND - NEW ADDRESS - HELP

caesarome — Mon, 28 Jul 2025 14:59:02 GMT

Try saying nothing when asked any questions by the bot and reman on the line.

Re: REFUND - NEW ADDRESS - HELP

Mark39 — Mon, 28 Jul 2025 15:21:11 GMT

@CF13 wrote:

It was one of those automated recordings - no option to speak to a person to discuss.

Call the general customer services number which you can find via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: REFUND - NEW ADDRESS - HELP

CF13 — Mon, 28 Jul 2025 16:34:17 GMT

Thank you - I couldn't find their number anywhere and it was driving me mad!