topic Re: Father moved to care home in Account & Billing

Father moved to care home

CPW2 — Sat, 26 Jul 2025 09:40:07 GMT

My father has moved into a care home and doesn't have the capacity to deal with cancelling his broadband/TV package. Can I 'take charge' of his account (I have Power of Attorney)? How do I go about cancelling his contract...I'm going to guess it can't be cancelled until the end of his contract despite these unforeseen circumstances.

Re: Father moved to care home

MarkGoldsmith — Sat, 26 Jul 2025 09:46:30 GMT

Hi @CPW2 this page here should be able to explain how you register the POA with Sky https://www.sky.com/help/articles/third-party-assistance

Re: Father moved to care home

SKY1992bf — Sat, 26 Jul 2025 09:47:23 GMT

@CPW2 first you would need to register his account and POA with the accessibility team and then speak to them about cancelling

https://www.skyaccessibility.sky/

Re: Father moved to care home

CPW2 — Sat, 26 Jul 2025 10:12:34 GMT

Thanks for your help.

Do you think I will be able to get the contract cancelled in these circumstances?

Re: Father moved to care home

SKY1992bf — Sat, 26 Jul 2025 10:14:52 GMT

@CPW2 wrote:
Thanks for your help.
Do you think I will be able to get the contract cancelled in these circumstances?

@CPW2 As customers we can't say for certain as they use their discretion on a case by case basis

Re: Father moved to care home

Doc5907 — Sat, 26 Jul 2025 10:26:11 GMT

@CPW2 wrote:
My father has moved into a care home and doesn't have the capacity to deal with cancelling his broadband/TV package. Can I 'take charge' of his account (I have Power of Attorney)? How do I go about cancelling his contract...I'm going to guess it can't be cancelled until the end of his contract despite these unforeseen circumstances.

Hi @CPW2

I had exactly the same situation last month with my mum moving into a home. After calling the number in the link below , I was able to completely cancel my Mum's Sky services (even though she was in contract) , no question asked.

I did not not have POA or anything but called them (without even knowing a/c no or password) in my mum's room in home and they were very helpful and understanding . within a week they they had sent me the returns packaging and her kit was sent back. job done.

https://www.sky.com/help/articles/contacting-sky-accessibility

Re: Father moved to care home

CPW2 — Sat, 26 Jul 2025 10:28:56 GMT

Thank you very much for that info.

Re: Father moved to care home

CPW2 — Mon, 28 Jul 2025 11:27:01 GMT

Made the phone call today. All wheels are in motion. Didn't need passwords or PoA as you said. Very good service for the circumstances. Thanks again.

Re: Father moved to care home

Doc5907 — Mon, 28 Jul 2025 13:26:42 GMT

@CPW2 wrote:
Made the phone call today. All wheels are in motion. Didn't need passwords or PoA as you said. Very good service for the circumstances. Thanks again.

Good news @CPW2 . They are an excellent team 🙂