topic Re: Refund for credit in Account & Billing

Refund for credit

Gina2544 — Sun, 27 Jul 2025 17:59:47 GMT

Switched my broadband from Sky on 2nd June, they took another payment on the 7th June for which my account is showing as credit. When can I expect this to be paid?

Thanks.

Re: Refund for credit

Daniel0210 — Sun, 27 Jul 2025 18:01:27 GMT

@Gina2544
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm if the payment method is still active.

Re: Refund for credit

Gina2544 — Sun, 27 Jul 2025 18:10:50 GMT

That would be appreciated if you could do that.

Thanks

Re: Refund for credit

caesarome — Sun, 27 Jul 2025 18:19:49 GMT

@Gina2544

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Refund for credit

Addie15 — Mon, 28 Jul 2025 07:59:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Gina2544.

Re: Refund for credit

Addie15 — Mon, 28 Jul 2025 08:57:15 GMT

Update-We are closing this session now as this matter has been resolved. Thanks.