topic Re: Overpayment in Account & Billing

Overpayment

LucasH92 — Sun, 27 Jul 2025 20:46:02 GMT

I've had my tv bill amount removed from my bank account when my bill has already been paid.

Re: Overpayment

Mark39 — Sun, 27 Jul 2025 20:49:04 GMT

If you made a manual payment, that would be the reason why. Best to leave it to the direct debit or monthly card payment.

Re: Overpayment

caesarome — Sun, 27 Jul 2025 20:54:09 GMT

@LucasH92

Now you have made a manual payment when there was no need to do you know see a credit on your Sky account for this ?

Re: Overpayment

LucasH92 — Sun, 27 Jul 2025 21:09:08 GMT

Not at the moment as the payment is still pending, I'm hoping that I can call them tomorrow and get it stopped and returned to my bank account. It shouldn't of happened as I always pay my bills through the app. I've had this problem once before

Re: Overpayment

LucasH92 — Sun, 27 Jul 2025 21:10:33 GMT

I've had this problem before, I always pay through the app as I don't trust direct debits. I'm hoping I can get it returned to my account.

Re: Overpayment

caesarome — Sun, 27 Jul 2025 21:14:43 GMT

If it is pending then it is unlikely it can be stopped, not sure why you don't try direct debits as they really are the easiest way to pay a bill so paying it manually as you have done is going to cause issues if as you have done here, you get your timings wrong.

Re: Overpayment

Mark39 — Sun, 27 Jul 2025 21:16:49 GMT

@LucasH92 if you end up with a credit on your Sky account, we can help you with arranging it for it to be repaid.

Direct debits are a safe way of paying. You can always rely on the Direct Debit Guarantee scheme.

Re: Overpayment

LucasH92 — Sun, 27 Jul 2025 21:58:48 GMT

I managed to get it sent back last time so I'm hoping they can do it again. Maybe I'll just have to set up a direct debit to hopefully stop this from happening a 3rd time

Re: Overpayment

Mark39 — Sun, 27 Jul 2025 22:24:32 GMT

@LucasH92 wrote:

I managed to get it sent back last time so I'm hoping they can do it again. Maybe I'll just have to set up a direct debit to hopefully stop this from happening a 3rd time

I would definitely recommend it. Your bill is produced two weeks before a direct debit goes through so there's plenty of time to check it.

Maybe make a repeating note in your calendar/organiser to remind you to check your billwhen it's produced.