topic Re: My forum status has been reset???? in Account & Billing

My forum status has been reset????

Chris4Stream1 — Sun, 27 Jul 2025 18:21:46 GMT

Just tried to log in and I'm getting a complete a new profile page.

My profile and status has all been lost. whats going on????

Superusers, please, what is going on????

Re: My forum status has been reset????

GD1 — Sun, 27 Jul 2025 18:27:11 GMT

@Chris4Stream1 Your current profile shos it was created today which suggest your using a different Sky ID to log in to the community.

Is this the one you should have? https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3822715

You'll need to find out which Sky ID/email address you created this one under.

Re: My forum status has been reset????

Chris4Stream1 — Sun, 27 Jul 2025 18:28:32 GMT

Year, I just created it because I could not log in with my old profile,

Now I'm getting random error messages, like "you don't has access to that" page

Re: My forum status has been reset????

GD1 — Sun, 27 Jul 2025 18:34:56 GMT

@Chris4Stream1 As advised you account hasn't bee reset.

What was the error message when logging in?

Re: My forum status has been reset????

Chris4Stream1 — Sun, 27 Jul 2025 18:38:40 GMT

@GD1

So I'm NOT Chris4Stream1, i'm Chris4Stream

I created Chris4Stream1 because I could not log in as Chris4Stream

I was getting a full page "you can not access this page" as Chris4Stream1, so even the new one wasn't working

Re: My forum status has been reset????

caesarome — Sun, 27 Jul 2025 18:41:41 GMT

And what was happening when you tried to login as Chris4Stream ?

Re: My forum status has been reset????

GD1 — Sun, 27 Jul 2025 18:42:10 GMT

@Chris4Stream1 You need to use your original user id to login under the correct user name, then when you have done this clear all cookies/browser history to see if it clears the error message.

Creating the new profile starts you from Level 0 again.

I'm back in!

Chris4Stream — Sun, 27 Jul 2025 18:43:17 GMT

to the superuse what was helping me, i've manged to get back in as Chris4Stream

What was going on??????

Re: I'm back in!

GD1 — Sun, 27 Jul 2025 18:48:51 GMT

@Chris4Stream I've merged your new post in the stream board to your thread here.

Re: I'm back in!

caesarome — Sun, 27 Jul 2025 18:53:12 GMT

@Chris4Stream wrote:

What was going on??????

Only you can answer that but usually using the wrong login details can cause issues like this but at least you have the account back.

Re: My forum status has been reset????

Chris4Stream — Sun, 27 Jul 2025 19:09:51 GMT

@caesarome

@GD1

Hi guys, I have no idea what happened, I use google auto complete, and I log just log in most days.

Something went wrong, but I'm but in thinks