topic Re: About my payment in Account & Billing

About my payment

Suresh145 — Sun, 27 Jul 2025 15:45:58 GMT

Dear team ,

today I have received a message from sky that

Hi. Your latest Sky Mobile bill is £162.50 and payment will be taken on or just after 02 August. For a full breakdown, go to sky.com/bill"

what is this bill for and why should I pay that much amount . Please explain

Re: About my payment

Mark39 — Sun, 27 Jul 2025 15:47:52 GMT

@Suresh145 go to sky.com/bill as the message indicates...

We can't see your bill

Re: About my payment

GD1 — Sun, 27 Jul 2025 15:48:47 GMT

@Suresh145 No one on the community can see your bill, however you can, so have you looked at the bill to see what the charges are for as suggested within the email you received?

Re: About my payment

Suresh145 — Sun, 27 Jul 2025 15:53:12 GMT

I have seen in my bill but I can't find that amount only my regular bills I can find

Re: About my payment

caesarome — Sun, 27 Jul 2025 15:57:28 GMT

So what is the difference from last months bill that you can view from your account and this latest one ?

Re: About my payment

GD1 — Sun, 27 Jul 2025 15:57:45 GMT

@Suresh145 Is the email addressed to your personally?

Re: About my payment

MightyQuinn — Sun, 27 Jul 2025 16:23:19 GMT

@Suresh145 wrote:
Hi. Your latest Sky Mobile bill is £162.50 and payment will be taken on or just after 02 August. For a full breakdown, go to sky.com/bill"

Hi @Suresh145 I know it says sky.com/bill, but is that the underlining URL, and is not a phishing scam.

Re: About my payment

Suresh145 — Sun, 27 Jul 2025 16:49:19 GMT

Then why I have received that message from

sky can I igore it ? Because in my bill just showing £24 per month that's it only no other payments

Re: About my payment

Mark39 — Sun, 27 Jul 2025 16:59:34 GMT

I think only Sky might be able to answer that.

Re: About my payment

MightyQuinn — Sun, 27 Jul 2025 17:07:10 GMT

@Suresh145 wrote:
Then why I have received that message from
sky can I igore it ?

Hi @Suresh145 That is not something that we can answer. Please read Welcome below.

Re: About my payment

Suresh145 — Sun, 27 Jul 2025 18:15:29 GMT

So you don't know and I don't know how can I consider that message is this customer service?

Re: About my payment

Mark39 — Sun, 27 Jul 2025 19:07:13 GMT

@Suresh145 wrote:

So you don't know and I don't know how can I consider that message is this customer service?

We're not Sky customer services. All the replies to your post make it clear that we're not Sky employees.

That's why you need to speak to them directly, if you don't know what the bill is for.