topic Re: How to get an answer from sky in Account & Billing

How to get an answer from sky

James444 — Sun, 27 Jul 2025 11:19:38 GMT

I am a new customer and my sky hasn't worked from day one and I have been trying to talk to sky about it with no luck so maybe someone will be able to help me talk to someone from sky

Re: How to get an answer from sky

caesarome — Sun, 27 Jul 2025 11:27:29 GMT

@James444

Sky will not respond to you via here as this is where customers help each other. You say Sky hasn't worked but what services do you have broadband or TV and what is happening ?

Re: How to get an answer from sky

Mark39 — Sun, 27 Jul 2025 12:24:58 GMT

@James444 what problem have you had with contacting Sky?

Re: How to get an answer from sky

Daniel0210 — Sun, 27 Jul 2025 13:07:13 GMT

@James444

Probably the main aim of the forum is for fellow customers to be able tohelp other customers therefore preventing the need to call Sky. So ifyou tell us what the issue is someone can hopefully help.

If the issue is not something that fellow customers on here can help you with, call Sky by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.