topic Account takeover in Account & Billing

Account takeover

RUTHAPPLEGATE72 — Sat, 26 Jul 2025 18:40:33 GMT

Had an email regarding account takeover which I havent requested or authourised

Re: Account takeover

caesarome — Sat, 26 Jul 2025 18:49:40 GMT

@RUTHAPPLEGATE72

What does this email say ?

Re: Account takeover

MightyQuinn — Sat, 26 Jul 2025 19:12:35 GMT

@RUTHAPPLEGATE72 wrote:
Had an email regarding account takeover which I havent requested or authourised

Hi @RUTHAPPLEGATE72 If you are talking about broadband/home phone, then that is the way switching works. It is probably somebody that has put down the wrong telephone number or address, especially in flats or multi occupancy. You are required to positively reject the takeover. If it is deliberate, it is called slamming.