topic Re: Over charged in Account & Billing

Over charged

ymitchell1812_ — Fri, 25 Jul 2025 13:07:41 GMT

I have been charged a monthly fee today and my sky broadband has been cancelled since 21.7.25

Re: Over charged

ymitchell1812_ — Fri, 25 Jul 2025 13:12:57 GMT

Can you deal with my refund

Re: Over charged

Mark39 — Fri, 25 Jul 2025 13:25:16 GMT

Your bill for today's payment would have been produced on 11 July, before your service ended. You will of course be reimbursed for any charges after 21 July. Once your Sky account shows a credit for the amount due to you, we can arrange for you to speak to Sky's messaging team to request a refund to your bank or card.

Re: Over charged

SimonHeritage — Fri, 25 Jul 2025 17:57:34 GMT

I'm in the same boat. They continued to take payments for my broadband and mobile contracts.

Re: Over charged

caesarome — Fri, 25 Jul 2025 18:17:52 GMT

@SimonHeritage

Do you now see a credit on your account ?

Re: Over charged

Daniel0210 — Fri, 25 Jul 2025 18:19:38 GMT

@SimonHeritage

How did you cancel these two subscriptions? Did you receive an email or emails from Sky acknowledging the cancellations?

Re: Over charged

SimonHeritage — Sat, 26 Jul 2025 00:53:31 GMT

Yes it's confirmed as cancelled. The overpaid amount shows in my bills section and it says it will go on future bills. Which clearly I won't have as I don't have sky subscriptions anymore

Re: Over charged

SimonHeritage — Sat, 26 Jul 2025 00:54:35 GMT

Yes I do

Re: Over charged

Daniel0210 — Sat, 26 Jul 2025 02:58:41 GMT

@SimonHeritage
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm if the payment method is still active.

Re: Over charged

SimonHeritage — Sat, 26 Jul 2025 07:39:48 GMT

I cancelled the direct debits as I simply couldn't affford more unexpected payments to come out of my account

Re: Over charged

Mark39 — Sat, 26 Jul 2025 07:55:49 GMT

@SimonHeritage if you reinstate it Sky can make, a refund within 5 days, on request. If you don't, Sky will be unable to refund the payment to your bank and will have to raise a cheque which is likely to take several weeks.

Re: Over charged

Abdulfatah — Wed, 17 Sep 2025 07:28:45 GMT

Hi i got over charged

Re: Over charged

Abdulfatah — Wed, 17 Sep 2025 07:36:38 GMT

I got over charged

Re: Over charged

Abdulfatah — Wed, 17 Sep 2025 07:37:44 GMT

I dont want it i want to console sky

Re: Over charged

Abdulfatah — Wed, 17 Sep 2025 07:39:32 GMT

I just wanna cancel it because I'm tired with the Sky all the time I got overcharged which is not right. I agree with them a payment and every month I get overl overcharged

Re: Over charged

MightyQuinn — Wed, 17 Sep 2025 07:46:50 GMT

@Abdulfatah wrote:
Hi i got over charged

Hi @Abdulfatah Do you have a question for your fellow customers? This is not Sky customer services. Please see Welcome to the community below for information about this community.

Re: Over charged

Mark39 — Wed, 17 Sep 2025 08:14:25 GMT

@Abdulfatah wrote:

I just wanna cancel it because I'm tired with the Sky all the time I got overcharged which is not right. I agree with them a payment and every month I get overl overcharged

@Abdulfatah to cancel you'll need to contact Sky directly and give the notice required. Sky may not allow you to cancel if you're 'in contract'. If they do allow you to cancel, there will be early termination charges to pay, which will amount roughly to the total you would pay until the end of your contract.

Or you could of course discuss with Sky your concerns about what you believe to be overcharging

Re: Over charged

Sylvasurfer — Tue, 03 Feb 2026 07:47:20 GMT

I made a part payment and direct debit still took the full amount from my account. I am in credit but need money refunded to my account.

Re: Over charged

Daniel0210 — Tue, 03 Feb 2026 07:51:21 GMT

@Sylvasurfer

Why did you make any unnecessary part payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment (part or full).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Over charged

Shekby — Wed, 10 Jun 2026 10:57:06 GMT

It looks like I have been charged multiple payments for Netflix, ad skipping and other services. I usually pay £56 but I have been charged £105