topic Re: Refund in Account & Billing

Refund

Rich_m — Fri, 25 Jul 2025 09:06:30 GMT

Still waiting on a £125 refund after more than 2 weeks

Re: Refund

PandJ2020 — Fri, 25 Jul 2025 09:07:42 GMT

@Rich_m wrote:
Still waiting on a £125 refund after more than 2 weeks

Ok, we're other customers here so we know nothing about it... Perhaps some more detail on what it's for?

Re: Refund

caesarome — Fri, 25 Jul 2025 09:09:19 GMT

@Rich_m

We might be able to arrange some help for you via here if you can confirm what this credit if from, so is it an overpayment, compensation credit or have you left Sky ?

Re: Refund

Rich_m — Fri, 25 Jul 2025 09:15:56 GMT

I got a email out of the blue from sky saying that I am owed a refund of £125 I was a bit apprehensive incase it was a scam then I decided to ring sky on the 14th of July and they confirmed it.I then got told I would receive my refund into my account within 3 to 5 days and I'm still waiting.

Re: Refund

caesarome — Fri, 25 Jul 2025 09:28:34 GMT

@Rich_m

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Rich_m — Fri, 25 Jul 2025 09:34:47 GMT

Thanks for your help

Re: Refund

Addie15 — Fri, 25 Jul 2025 09:49:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rich_m.

Re: Refund

Rich_m — Fri, 25 Jul 2025 10:10:52 GMT

Sky refund