topic Re: Card Payments not working in Account & Billing

Card Payments not working

Yorkshire87 — Thu, 24 Jul 2025 10:41:00 GMT

I have been trying for days not to make a payment for my bill both on the website, app and phone and the systems keeps failing the payment. I know the card is fine as I have used it elsewhere and there is plenty of money available.

Nobody seems to know what to do and all they keep saying is it must be either my fault or my banks. Is anybody else having issues?

Re: Card Payments not working

Daniel0210 — Thu, 24 Jul 2025 10:43:40 GMT

@Yorkshire87

Why are you trying to make a manual payment? You should have either a direct debit or continuous card payment set up which would take to payment automatically (if sufficient funds are there).

Re: Card Payments not working

Yorkshire87 — Thu, 24 Jul 2025 11:01:02 GMT

Card expired and forgot to register the new one before the bill was due. So trying to make the payment manually as they won't take it using the new card details automatically.

Only trying to find out of others are having issues as Sky are not being helpful at all.

Re: Card Payments not working

caesarome — Thu, 24 Jul 2025 11:03:36 GMT

Forgetting about making this payment what does your account show regarding this bill ?

Re: Card Payments not working

kerri5 — Thu, 24 Jul 2025 16:34:50 GMT

I can't make a payment either abc I cannot set up a dd as it won't let me

odd!

Re: Card Payments not working

LauraTW — Tue, 26 Aug 2025 15:02:06 GMT

I am having this issue too. Sky mobile won' let me add new payment details or make a payment for outstanding bill.... sky have blocked my mobile so i can't call them and the ai chat doesn't understand

Re: Card Payments not working

caesarome — Tue, 26 Aug 2025 15:05:26 GMT

@LauraTW wrote:

Sky mobile won' let me add new payment details or make a payment for outstanding bil

What is happening when you try to change your payment details. You should need to make a manual payment though as this can lead to further issues.

@LauraTW wrote:

sky have blocked my mobile

Is this due to a bill not being paid ?

Re: Card Payments not working

LauraTW — Tue, 26 Aug 2025 15:07:53 GMT

Making a one off payment keeps failing as it says the bank account name isn't right - depite it beign right. I have tried 3 different bank cards, either direct debit or card payment, none work - all say for the same reason.

Re: Card Payments not working

caesarome — Tue, 26 Aug 2025 15:10:51 GMT

So your bill hasn't been paid and your mobile restricted due to this, do you or a family member have another card you could use ?

Re: Card Payments not working

LauraTW — Tue, 26 Aug 2025 15:11:23 GMT

we've tried 3 cards, all mobiles blocked.

Re: Card Payments not working

Alexander38 — Sun, 31 Aug 2025 21:54:54 GMT

I have been trying to make a manual card payment for my sky broadband bill as I usually do but it's not working. Tried to set up a payment card and it's not working as well. Would be annoying if they have to cut of my service or charge for late payment because it's not my fault. What can be done about this?

Re: Card Payments not working

Mark39 — Sun, 31 Aug 2025 22:21:47 GMT

@Alexander38 you shouldn't be making manual payments. If you're unable to set up,a direct debit or monthly card payment online, give Sky a call

Re: Card Payments not working

Alexander38 — Mon, 01 Sep 2025 06:18:08 GMT

I've tried to call but I've been unable to speak to a real human being, and the bot keeps directing me back online. Very frustrating. I've tried live chat was told someone from the team would call me, until now I have t received any call.

Re: Card Payments not working

Daniel0210 — Mon, 01 Sep 2025 06:21:06 GMT

@Alexander38
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

Re: Card Payments not working

Michellemurray1 — Sun, 09 Nov 2025 22:20:22 GMT

i'm having the same issues trying to pay with my debit card

Re: Card Payments not working

caesarome — Sun, 09 Nov 2025 22:24:22 GMT

@Michellemurray1

As you should have a payment method set up on your account so it can be paid automatically each month then we have to ask why you are trying to make a manual payment ?