topic Re: Broken package in Account & Billing

Broken package

James442 — Thu, 24 Jul 2025 12:26:24 GMT

I received the package to put the Sky Box into. I have unfortunately damaged it. I tried to open it but I took off a lot of the flap. No way of folding it over to safe guard the Sky Box.

Re: Broken package

James442 — Thu, 24 Jul 2025 12:32:40 GMT

I haven't had a reply

Re: Broken package

Mark39 — Thu, 24 Jul 2025 12:37:17 GMT

@James442 we're a forum, not a live chat, and you're posting to other customers not Sky Customer Services. You can obtain or use your own packaging as explained here: https://www.sky.com/help/articles/return-tv-broadband

Re: Broken package

caesarome — Thu, 24 Jul 2025 12:39:44 GMT

@James442

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Broken package

GD1 — Thu, 24 Jul 2025 12:46:04 GMT

@James442 wrote:

I haven't had a reply

It's only been 6 minutes since your 1st post and 2nd post, please see the message in this image: