topic Sky services restricted in Account & Billing

Sky services restricted

frankenstein2012 — Thu, 24 Jul 2025 10:54:47 GMT

When I log on to my Sky account it is saying services are restricted, click here to reinstate. It does nothing.

I have no outstanding bills, the usual one is showing due at the start of next month, they are always paid in time via direct debit for TV, Broadband and mobile.

Can't get through on the phone without waiting ages and the chat with us is unavailable.

Can anyone from support help?

Re: Sky services restricted

caesarome — Thu, 24 Jul 2025 11:05:29 GMT

@frankenstein2012

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky services restricted

Addie15 — Thu, 24 Jul 2025 11:29:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @frankenstein2012.