topic Re: Refund cheque in Account & Billing

Refund cheque

AL19581 — Thu, 24 Jul 2025 10:10:10 GMT

You have issued a cheque to me but your have printed the wrong spelling of my name for the second time.

Re: Refund cheque

Daniel0210 — Thu, 24 Jul 2025 10:14:52 GMT

@AL19581
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

You will need to contact Sky to get this rectified.

Re: Refund cheque

AL19581 — Thu, 24 Jul 2025 10:15:21 GMT

Having no help getting to speak to a person

Re: Refund cheque

Daniel0210 — Thu, 24 Jul 2025 10:16:38 GMT

@AL19581
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Refund cheque

Mark39 — Thu, 24 Jul 2025 10:22:56 GMT

@AL19581 wrote:

You have issued a cheque to me but your have printed the wrong spelling of my name for the second time.

That suggests that the name on your Sky account is spelt incorrectly.