topic When did it become so difficult to renew a contract???? in Account & Billing

When did it become so difficult to renew a contract????

PT17 — Wed, 23 Jul 2025 11:42:34 GMT

Website doesn't give options.

Phone call is unintelligible voice in India.

Virtual assist is an hour of your life that you cannot get back.

Been with sky for many years. Want to renew at a sensible price for the right package. Very close to cancelling everything.

Re: When did it become so difficult to renew a contract????

PandJ2020 — Thu, 24 Jul 2025 07:45:35 GMT

I used the chat service to renegotiate just the other day...

Re: When did it become so difficult to renew a contract????

peter-marlow+1966 — Thu, 24 Jul 2025 08:29:44 GMT

You could call sky and ask to speak to the retention team, say that you are leaving them

Re: When did it become so difficult to renew a contract????

PT17 — Thu, 24 Jul 2025 09:14:02 GMT

I tried. I got India and they say they have no way of transferring me.

Re: When did it become so difficult to renew a contract????

PT17 — Thu, 24 Jul 2025 09:16:37 GMT

I managed to cancel multiscreen via online chat.

They then offered me a new 'deal' that is £37 a month more expensive than what I have now 😂

Re: When did it become so difficult to renew a contract????

Mark39 — Thu, 24 Jul 2025 09:57:25 GMT

@PT17 are you already in contract? You may not be able to achieve a similar discount on renewal. Discounts appear to be harder to come across than in the past.

Re: When did it become so difficult to renew a contract????

PT17 — Thu, 24 Jul 2025 10:00:54 GMT

Out of contract, rolling forward.

Re: When did it become so difficult to renew a contract????

PT17 — Thu, 24 Jul 2025 10:09:22 GMT

Out of contract, rolling forward.

Re: When did it become so difficult to renew a contract????

Mark39 — Thu, 24 Jul 2025 10:20:57 GMT

@PT17 wrote:

Out of contract, rolling forward.

Wow - £37 more than list price isn't much of an incentive to sign up to a new 24 months minimum....

Re: When did it become so difficult to renew a contract????

PT17 — Thu, 24 Jul 2025 10:28:49 GMT

I was a bit surprised, to say the least.

My Broadband is also with SKY but runs out in November. I'll let the TV deal roll until then and then shop around for a combined package.

Maybe the fact that the broadband is out of sync with the TV is what caused the price to be higher...

Re: When did it become so difficult to renew a contract????

MarkGoldsmith — Thu, 24 Jul 2025 10:55:38 GMT

@PT17 wrote:
I was a bit surprised, to say the least.

My Broadband is also with SKY but runs out in November. I'll let the TV deal roll until then and then shop around for a combined package.

Maybe the fact that the broadband is out of sync with the TV is what caused the price to be higher...

It's certainly possible you may get a better deal to renew your TV and Broadband as a combined package from Sky when you're towards the end of the broadband minimum term.