topic Re: Final bill credit/refund in Account & Billing

Final bill credit/refund

Colin2010 — Wed, 23 Jul 2025 12:32:27 GMT

I changed broadband provider back in April and final bill is showing £59 credit. This still hasn't been refunded. Do I need to chase sky up or will this still be refunded on its own?

Re: Final bill credit/refund

caesarome — Wed, 23 Jul 2025 12:41:51 GMT

@Colin2010

Help can be arranged for you via here if you can confirm that your payment details are still in place ?

Re: Final bill credit/refund

Colin2010 — Wed, 23 Jul 2025 13:24:43 GMT

Thanks. Payment details are still in place.

Re: Final bill credit/refund

Mark39 — Wed, 23 Jul 2025 13:40:44 GMT

I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. They should be able to help you with a refund within 5 days. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Final bill credit/refund

JemmaSurtees — Fri, 25 Jul 2025 10:03:25 GMT

Hi, I am having the same issue. Can you confirm when i should receive my refund!

Re: Final bill credit/refund

Daniel0210 — Fri, 25 Jul 2025 10:16:02 GMT

@JemmaSurtees wrote:

Can you confirm when i should receive my refund!

@JemmaSurtees
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.