topic Re: Account Credit in Account & Billing

Account Credit

Hayles3 — Wed, 23 Jul 2025 12:39:42 GMT

I left sky at the beginning of March and my account was in credit. I was under the impression this would automatically be paid back into my account as direct debit is still active but as of yet no refund received. Could anyone please advise how I go about getting the refund. Many thanks

Re: Account Credit

caesarome — Wed, 23 Jul 2025 12:40:41 GMT

@Hayles3

If you would like we can ask Skys messaging team to send you a private message via here about this ?

Re: Account Credit

Hayles3 — Wed, 23 Jul 2025 12:42:25 GMT

That would be great thank you

Re: Account Credit

caesarome — Wed, 23 Jul 2025 12:46:36 GMT

@Hayles3

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account Credit

Greenfingers001 — Wed, 23 Jul 2025 12:50:43 GMT

Thanks for escalating this. We’ve sent @Hayles3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.